Blue Smart IP67 12A Charger - Firmware


Has there been a firmware update to the Blue Smart IP67 12A charger or the VictronConnect app so I can set the aqbsorb time to less than an hour? Not being able to set this to less than an hour does not make any sense unless this was a coding error. I am in the process of commissioning some SimpliPhi 24VDC 3.8 batteries and the absorb is to be set to 6 minutes. The minimum I can seem to set this to is 1 hour.

Any workarounds for this on the SimpliPhi batteries?



bdimambro asked
bdimambro commented ·

3 Answers

VRM Remote firmware update freezes at status 'Querying VE.Direct devices...'

VRM firmware update freezes at status 'Querying VE.Direct devices...' after succesful update of the first SmartSolar Charger VE.Can 150/70 from v1.06 to v3.02.

There is no error message generated except the warning 'Installation too busy, realtime date link disabled'.

The SmartSolar Chargers VE.Can 150/70 are connected with VE.Direct to Venus GX v2.60

Any suggestions to fix this to update the leftover chargers without using local Bluetooth and without the need of travelling to the site in Corona times?

Norbert asked
mvader (Victron Energy) commented ·

4 Answers

VRM Dashboard / missing data from Cerbo

Hey @all,

I have a question that could not be answered by using the search function.

I have a customer camper installation with ..

  • Cerbo GX
  • MPPT 75/15 for a foldable 120W solar panel connected via
  • MPPT 100/30 for the roof 320W solar panels connected via
  • BMV700 connected via
  • Phoenix Inverter Compact 12/2000 connected via VE.Bus

Now we have changed the older 20A charger against an ..

  • Phoenix Smart IP43 Charger 12/50 connected via original to USB Cable

The reason was the possibility to connect it via and "see" it on the VRM Dashboard. Because there was no more socket on the Cerbo, we used the original Victron adapter cable.

And here I got stuck .. this charger is communicating with the Cerbo, I can see it on the remote console AND I can see it in the advanced dashboard. BUT my customer and me thought, it will be visible in the VRM Dashboard (AC Input?).

I can't find any setting to make this Charger visible. Is there anything wrong, or is it maybe even not possible ??

Thank you so much in advance.






Adam Lentner asked
Adam Lentner commented ·

1 Answer

VRM advanced graph showing critical loads over time

I have multiple systems running ESS successfully and I get a great visual picture on the new dashboard and on remote console of what my critical loads are (will work when grid down) and my AC loads - will not work when grid is down. I am not am to see this as a graph over time. I am sure it is possible to show this as a graph if the values can be shown in realtime. Please can you guide me as to where to see this info on the advanced graphs.

Richard Douglas asked
Guy Stewart (Victron Community Manager) commented ·

2 Answers

Connecting LoRaWan module to VRM

I have connected my system to the smart MPPT and a SmartShunt. I have my gateway setup and working and the LoRaWan's light is green. Per the description of the LoRaWan module it should do the trick.

I still cannot get it into the VRM.

When I logged in to my VRM portal it wants me to upload a file.

I have looked for tutorials online and can't find one.

How do I get both my smart mppt and shunt onto my VRM portal for remote access?

Please advise.

soc asked
Matthias Lange - DE edited ·

2 Answers

VRM grid lost alarm will not clear

I labelled my Quattro AC input 1 as ‘shore power’, then set up an alarm rule on my CCGX where all input labels (not available, grid, generator, shore power) were enabled.

When I disconnected my shore power, the CCGX and VRM gave me ‘grid lost’ alarms. I acknowledged the alarm on the CCGX and reconnected shore power but it took a reset to clear the CCGX, and I can’t clear it on the VRM.

I’ve tried deleting the rule and setting up a new one, re-labelling my input as ‘grid’ to see if that’ll clear it - no luck.

Any advice appreciated - would like to clear from the VRM.

bullox asked
georgelza commented ·

8 Answers

VRM dashboard not showing PV inverter history and odd placement


First off some details of the system:

GX Device is a Cerbo (FW v2.60)

3 phase Multi II 48/5K on ESS

PV Inverter Fronius Symo 10.0-3 (FW 3.16.7-1) on ac-out

no seperate energy meter on ac-in side

I was wondering why there is no history of the PV Inverter yield on the VRM dashboard and why it is not shown on the ac-load side, but on the top, which seems odd. PV inverter is correctly shown on the console and is working as intended.

Advanced view of course is showing the full history of the solar yield.







chriss83 asked
seb71 answered ·

2 Answers

Timezone error in VRM

I think there is an error for timezone in VRM.

Auckland is showing as UTC+1 (Auckland is UTC+13 or +12 depending on daylight saving).


bigal asked
Teun Lassche (Victron Energy Staff) answered ·

3 Answers

Is it possible to remove the generator widget from VRM dashboard?

I have a Quattro 48/15000/200-2x100.

I don't have a generator and appears as Generator N/A.

I think it grabbed the config from CCGX when it had as default generator on ACin2 but I did change it to Not Available because ACin2 it is not in use.

How could I make it refresh in the dashboard of VRM?


JSJC asked
JSJC commented ·

4 Answers

Victron Load Disconnect Voltages with Data Cable (no jumper)

Hi There,

I am using a MPPT 75/15 charge controller between a PV cell and a lead-acid battery. The battery voltages at which the load disconnects and reconnects is very important to the application. I am familiar with these voltages based on the data-pin jumper position, but what about the behavior when their is no jumper.

Furthermore, I need to monitor serial data over the port, will this change the load disconnect behavior at all?

Is there any way to set the load disconnect/reconnect voltages?

Any help is much appreciated. Thank you.


hewittalec asked

0 Answers

How to upload big databases with the VRM 64 MB CCGX data upload limit?

Hello everyone, I have a question about the SD card usage. VRM portal only allows a maximum 64 MB data to upload. However, what if I store GBs of data in SD card; how can I upload that data to VRM portal?

uccay asked
permawatt answered ·

2 Answers

BYD BBox Pro 10 KWH not seen on VRM- system working normal


I have a BYD pro 10 KWH with 3 Quattro 5 KW system. The system was working fine till it was switched off to remove the faulty Smart solar.

After restarting the system the BYD pro is not shown in Venus /VRM

@BYD_service Interestingly the run light on BMU is constantly on - also the 4 units of B-Plus have steady lights - The battery does not switch off and remains on till manually swicthed off

I still did the following to see if it will solve the problem but no improvement

1, changed the addressing of batteries instead of 1-234, made it 4-3-2-1

2. Removed and reseated all cables after cleaning with contact cleaner

3. replaced the BMU to CCGX cable (self-made) with another cable (self-made) It confirms to Type A pinout

4. updated CCGX to the latest release candidate

5. Switched off battery completely waited 10-15 minutes ( no lights on on BMU and B-Plus) and restarted the battery

6. The battery accepts the charge or discharge if I switch on the Quattros

7. In the coming days I will change to official TYPE A cabel to be sure

short of trying a different BMU or CCGX is there any other option i can try?

It will 1-2 weeks before I can get another BMU . Can I run the system using Allowed to charge and allowed to discharged contacts in normal mode after switching off ESS. Since my 250./20 Smart solar also requires repair /replacement the loads will be mainly supplied by grid or generator

Anil Ghatikar asked
Guy Stewart (Victron Community Manager) commented ·

1 Answer

Multiplus GX ethernet connection problem when connecting to internet box

I got a Multiplus II GX installed recently. I have a ethernet cable connected from multiplus ethernet port to my Internet box, but I cannot connect to the remote interface.

My Internet Box is seeing the Multiplus:


But Multiplus is not connecting correctly. It tries to retrieve the IP:


And then says connected, but does not show any IP:


I have bough a brand new ethernet cable (5 meter long), but does not help...

Any idea ?



m-peters asked
puech-antoine answered ·

6 Answers

total pv yield added to historical data


I am witnessing some strange behavior in my historical data view every five to seven days.


The advanced view - again - does show the correct production and consumption of those three days.

I have then exported kwh and log data for this timeframe.

December 23rd:



December 31st:



January 6th:



For some reason the total pv yield of the inverter since installing has been added several times to the kwh export, thus altering total production and consumption in the historical data.

Inverter is a Fronius Symo 10.0-3. There were no other errors or anomalies visible in the log.

Thanks for any idea and help!


chriss83 asked

0 Answers

VRM portal registration not working


The “register for free account” option ont he VRM doesn’t appear to be working.

Filled out the form with 2 different email addresses yesterday both said check your email for the confirmation email. Neither received confirmation emails...

Checked the mail server logs neither saw emails for those email addresses from Victron servers... in fact checked all mail servers for all domains and can’t find any emails from a victron servers.

Please help.


misullivan asked
guennie69 commented ·

3 Answers

Global Link 520 VRM Data Display

I just spotted the new Global Link 520, aside from the obvious negative that in the UK we will have to wait for network support, I was curious as to how the data would be presented in VRM.

jwfrary asked
jwfrary commented ·

3 Answers

Venus GX unable to connect to VRM #154 DNS Failure

Hi, my Venus GX has been connected to VRM for some time (years), however approximately 7 days ago it stopped reporting.

Today has been my first opportunity to fault find the issue, I have followed the troubleshooting guide and confirmed my Ethernet settings, all appears correct and nothing has changed in this config. I have confirmed it is running the latest firmware (the check for update function is working) and has been for some time.

I have confirmed my system has access to the internet and have rebooted all devices physically (RUTX09 Router and VenusGX).

I am unable to restore operation. Any clues?





Greg Ireland asked
seb71 commented ·

2 Answers

VRM - All Installations Page - Changing tank values thats is seen

Hi Guys,

I have two tank levels on each installation, but only one is shown on the All installations page.

How do I add 2 tank values that can be seen?


How do I display

Tank 1 then Tank 2

At the moment it has defaulted to the following

Temaduki's Shed

Large tank (1) seen, smaller tank hidden (2)

The Chick Inn

Small tank seen (2), large tank hidden (2)

Any help in customising this screen a little would be appreciated


Wes Humpage asked
Teun Lassche (Victron Energy Staff) answered ·

4 Answers

Smart Battery Sense data in VRM through MPPT75/10


My setup is Smart Battery Sense with bluetooth connection to MPPT 75/10, which has a VE.Direct USB cable to Raspberry Pi.

The MPPT can see the data from the smart battery sense, and in VRM I can see the MPPT. But I cant see the data from the Smart Battery Sense. Is this normal? I expected that the MPPT would pass on ALL data to the VRM portal.



Cameron Gillies asked

0 Answers

VRM+BMV712 - No Batt Temp

I have recently hooked up my BMV712/MPPT Solar to VRM portal via VenusOS - its really great and loving it so far.

I have battery temp being fed into the network by Smart Battery temp sensors. And this works as I can see Batt Temp on the solar? (or was it the BMV?)

Anyway - I was wondering if I am doing something wrong as despite the battery temp being on the network, it is not passed through to VRM.



bigal asked
mtnbrit answered ·

2 Answers

Has DC System - Incorrect Consumption in VRM when Phoenix Inverter is run on DC

Hey everyone,

I am running an off-grid system with a GX Device and an MPPT, BMV and Phoenix Inverter 12/800. I also have DC loads connected to the system. As long as the inverter is not running, the consumption values in VRM are perfectly valid, but as the inverter runs, the values measured are off, as the inverter power is just added ON TOP of the DC Load Power which already includes all the current drawn by the inverter.

Is there a way to configure the GX Device to ignore the AC Power measurements, as they are already included in the DC Load? If not: it'd be great to have an option in the menu that states that the inverter is run on the DC system. Otherwise I am unable to reliably log the system consumption...



steffend asked
Wes Humpage commented ·

2 Answers

VRM Min/Max BMS Cell Voltage intermittent

I've noticed my CAN connected Battery Min/Max Cell voltages are intermittent on VRM. Checking locally with Modbus my readings return with every poll but it seems VRM either doesn't receive the values or it goes missing somewhere in processing. All other variables on my portal are 100%

Attached some data from VRM:



And from my local poller running for the last +-10 minutes:


This is a follow up on the post below and it's when I noticed my data not being displayed correctly.

Ingo asked

0 Answers

How do I make the tank level appear on the VRM Dashboard?

Hi, I have added a tank sensor to the Cerbo GX and it shows up in the remote console. It doesn't appear in the Dashboard page of the VRM? It appears in the device list and I can see it in the Advanced page. Any help would be appreciated.


l-sidey asked
stefanie commented ·

4 Answers

No real time data of PV charger on VRM portal

Hi all!

Since yesterday I can't get realtime data on VRM portal of my PV production. It was working well since yesterday.

All data is showed in real time (grid consuption, grid charges, batery status), but not PV charger.

This only happens on the console page as show on this image:


In the main page, the real data is showing correctly:


And is showing also correctly on remote console:


What can I do to see real data on VRM portal again?

I reset the system, but has no effect on this.

Thanks in advance.

Javier Pardo asked
lorenzo-cavallo answered ·

6 Answers

VRM not showing DC loads

VRM dashboard has stopped showing DC loads. Only inverter loads are calculated in consumption graph starting around midnight today even though I do have active DC loads that should be visible. This seems to happen to my system every in 4- 6 months and is not fixed until I contact victron support. I am now trying this community post instead of usual email report to get it fixed (I hope that this post will be forwarded to support staff).

My portal Id is 6ceceb872fcf

I wonder why this is happening an whether it is just my system?

@Guy Stewart (Victron Energy Staff)

@Johannes Boonstra (Victron Energy Staff)

hemaris asked
Teun Lassche (Victron Energy Staff) commented ·

3 Answers

Dashboard Details

When I show the details in the dashboard the values for the three phases are not showing the correct values. The sum seems to be OK but not the single values for each phase. The values of the single phase is updated not as often as the sum but this was working already that it was synchronous. Is there a setting for this?


klaus-ecker asked

0 Answers

How is Consumption calculated on the VRM Dashboard

Is the consumption shown on the dashboard the total consumption or does it exclude those circuit breakers not backed-up?

carlom asked
merlepeter commented ·

2 Answers

Problem with VE Configure & VRM configure - "Can only upload .rvsc or .rvms FILE" error

Good day to all. I am fighting since 3 days and do not understand what the problem i have can be .I use a new (but old !) laptop PC to make changes on VE Config to our system. I have downloaded all the VE config data from Victron website . I cannot change my configurations ; neither via VRM, nor with MK3 adaptor .

- When via VRM, I can access the installation, change all settings . I can download the existing settings, save them . When I want to upload the new settings , I get the error message saying : "YOU CAN UPLOAD ONLY A SINGLE .rvsc or .rvms FILE " ??

- When via hardware (MK3 ) , it never finds the port . I have the proper cables from Victron and had done it many times in the past, so quite familiar with how it should go ?

There is probably something wrong, but I can't find what .

Anybody having the great idea to help me solve this problem ?

Thanks and regards

Herve RV Nizard asked
Herve RV Nizard answered ·

3 Answers

VRM not displaying BMS Cell Data

Hi All

I have 3 Victron Lithium batteries, BMS, Cerbo, BMV712 - all connected and working perfectly.

Set up VRM and every, again, working perfectly, I am getting all the data coming through.

However, there are 2 widgets, showing no data - they relate the BMS.

See attached picture - any thoughts what the BMS is not sharing this with VRM ?




miya asked
miya commented ·

2 Answers