Using Quattro 5000 / 120 V with an updated firmware and ESS assistant, We have a recent problem in which the EES is not showing on ccgx layout since the last update.
Previously it showed like this:
Instead, Now it is showing like that:
this is the first time we face such problem, kindly advise us on that matter.
Thank you.
Please check the settings "Has DC system" in the System Setup menu and "Grid Meter Installed" in ESS menu.
yes, it "Has DC system" and grid meter, however grid meter is not installed
What I found is if you do enable the "Grid Meter Installed " without an actual grid meter being installed, the system goes into passthough after a couple of minutes.
I believe if the grid meter option is activated the first layout will appear again.
But the question is: is it right to activate it even if there is no grid meter installed?
The setting should match the reality.
You should only tell the system that a grid meter is installed if one is. Otherwise there will be unintended consequences, beyond the display of the screen.
Same with the DC system setting.
