I've rebooted everything, got rid of, and then reinstalled the app. Turned off and on bluetooth. But when I try to pair with controller over bluetooth I get the same message "cannot connect" I've tried everything in the trouble shooting manual! The professional I bought the used system from says "it's a mystery" and Victron says they don't deal with end users. And the solar doesn't even show up in my devices list (just the controller). Can anybody help??? TIA I'm using an iPhone 11.
Hi,
Can you make a screen shot of what you see and post it here in a comment or answer?
And perhaps also make a VictronConnect service report? The procedure is described here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report
Kind regards,
Thiemo van Engelen
I don't know if this will make a difference; but, have you enabled access to the local network for the app on your phone? I've seen in other apps when this setting persists even if you remove/re-install the app. This is found under settings, VictronConnect (scroll way to the bottom).
I have SmartSolar. This is the screen I get after attempting to pair with the 6 zeros three times. It gets to 80% then "unable to connect". I have enabled access to bluetooth and the local network. I've reloaded the app twice. I've done everything the trouble shooting guide says to do. Is there no one who can help me?
Hi,
Can you please also try "123456" as pincode? We have had some reports that (somehow) this was set as pincode.
When this does not work, please try to reset the pincode using the puk code (procedure described here: https://ve3.nl/VictronConnect_ResetPIN) and then try again to connect using the pincode "000000".
Kind regards,
Thiemo van Engelen
