Hi Victron team,
It turns out, after days of testing, that I have a LOM problem. Given the fact that I have power in the house (40 amps grid connection) and the swimming pool is still on and my Fronius inverter doesn't have this problem nor my neighbors SMA it puzzles me why Victron can't solve this. I know the technical background of the LOM, but it clearly doesn't work all the time. So why do I need to buy a € 500,- Zhiel to fix a problem that Victron has? Given the fact you refer to the LOM problems in the ESS manual, a video explaining more about it and a white paper, it must happen more often than extremely rare like mister Vader is saying in the whitepaper about LOM.
I would expect therefore more information and also a suggestion for a solution that doesn't cost 1/2 a Multiplus-II. Sadly I can't find that information nor any information about how to connect a Mains Monitoring relay. This disappoint me very much. I feel left in the dark while there are main protection relays on the market for € 50,-.
Hopefully there is more information available and is Victron willing to help finding a more affordable solution than a Zhiel? Can you please share at least the information you have?
Other question: the fact it's a new installation and LOM isn't working this means it are faulty products. Am I allowed to send everything back to the dealer and get a full refund? I just want to know if this is an option I have?