Hi, tried to change my password and now cannot login to the vrm portal.
The first thing to do is try the request form in a private browsing window, and from another computer or your phone - https://vrm.victronenergy.com/forgot-password
Then also check your junk mail folder, or any other place an automated email might show up for you. It should be arriving from the email address firstname.lastname@example.org - with the subject "VRM Portal password reset request" so search for both of those.
Once you have tried all of those common solutions, if you are still having issues please post here.
If your email address for VRM is the same one you use for this community site, then I can see it in your account, if you use a different email address for VRM you will need to tell me what it is (set your comment to "ONLY VISIBLE BY MODERATORS" for your privacy when you post your reply).
I too have lost ability to login to VRM. Site has worked for almost a year. Any chance you can reset?
PS: I have tried the forgot password link but have not received the email...
just installed a new system, installer has it running on their profile and i received a invite email from the installer to register. Registered on VRM but can not log in and no victron verification email etc. I then tried a password reset via VRM and no victron passwords reset email.
I have the same issue . The password does not work and no password reset email. The password/login worked on victron community and victron professional but not working on VRM
With Best Regards
Please can you check this email for me: *EMAIL ADDRESS REMOVED BY MOD*
She has tried resetting to no avail.
Thanks so much
Interestingly, neither had any prior requests to reset that I could see, I have reached out to the VRM team to find out why that might be.
For now though, I hope you both have your resets and is resolved for those two specific cases :)
Hi, the anil@intxxx came.
The second one see the email in the database seems to be wrong should be anil.xxxx@
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