question

burger avatar image
burger asked

Possible faulty Carlo Gavazzi EM24 three phase energy meter?

Hi Guy

We have a three phase setup installed (three MultiGrid 2) at one of our client’s residential house. We received a call from the client letting us know the system is down, on arrival there were no errors only a down system. We were busy fault finding and an error came up saying phase rotation error. There was a fault from the municipal department the previous day (complete power outage for almost the entire day) we reprogramed the system and confirmed with the municipality that they might have rotated the phases (hesitating to confirm 100%). Now the system is basically working perfectly again but the readings from the colour control does not add up, we are not sure what the fault is but we think it’s the energy meter that got damaged, do you have any advice what the problem could be?

The system is programed not to feed-in excess solarcharger power to the grid but as you can see there is a reading off -2199W (Grid L3). This reading bounces around between the phases and it does not make any sense as the 563W from the grid along with the PV Charger 1962W does not add to the load of 5353W.

Grid: 563W

L1: 2704W

L2: 57W

L3: -2199W

AC Loads: 5353W

L1: 5171W

L2: 181W

L3: 0W

Critical loads: 10W off at that stage (by-pass)

PV Charger: 1962W

Energy Meter
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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @Burger

did you change two phases to get the system working again?

it indeed looks like L1 and L3 are switched.

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burger avatar image burger commented ·

Hi we didn't swap the phases a round, we just reconfigure the multies so the rotation for the 3 phases goes clockwise/forward.


Must we rather swap the phases around manually than reconfiguring the multies?

Will this make a diffrence on the en24 energy meter?

Regards, Burger

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Daniël Boekel (Victron Energy Staff) avatar image Daniël Boekel (Victron Energy Staff) ♦♦ burger commented ·

Hi @Burger

Did you swap before the energy meter?

I think the meter has a function that it swaps the readout according to the incoming rotation, but not sure how that exactly works.

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