How do I clear an overload alarm from a GX device?

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M.C. Pretorius asked Jan 23, '20

How do I clear an overload alarm from a GX device?

Good day.

When accessing the connected Color Control unit, we found that the inverter had been overloaded.

We were aware of the first instance, when it occurred inadvertently, but it has since happened on several subsequent occasions!

It MIGHT have been due to somewhat overcast conditions(?), but the battery bank was fully charged, and we assumed that the very short usage of whatever equipment, would/could be supported by the battery bank?

However, this is of lesser importance.

The Color Control indicates that "history", in this case the overload occurances, must be cleared on the "unit" itself?? We could not find any way to clear the overload history on the Color Control, NOR on the BMV700?

How should this be done on either of the units?

BMV Battery Monitor VEConfigure 3

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ejrossouw commented · Jan 23, 2020 at 12:55 PM

I found if you access the error log and view it, it clears the error.

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M.C. Pretorius ejrossouw commented · Jan 24, 2020 at 08:10 AM

Good morning Sir, (ejrossouw?)

Tahnk you for your comment.

Could you please elaborate somewhat?

Exactly how should I go about this? What to press/access on the CCGX or the BMV700?

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Daniël Boekel (Victron Energy Staff) answered · Jan 24, 2020 at 09:21 PM

Hi @M.C. Pretorius

A reboot of the GX device should clear the alarms (menu: settings - general - reboot)

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M.C. Pretorius commented · Jan 28, 2020 at 10:21 AM

Good day Daniël. Thank you very much for your kind advice. It was followed and produces the required results. I was reluctant to do this earlier on, as I was unsure which existing parameters/settings would/could be affected by a "reboot" of the CCGX. However, it seems that no other meaningfull settings was altered by the recent "re-boot". Thanks again for good advice! Regards, M.C. Pretorius

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Modifications Space

Node Red Space

Answer 1 · 2020-01-23T12:08:02Z

JohnC answered · Jan 23, 2020 at 12:08 PM

Hi @M.C. Pretorius

You raise an interesting question. I too have seen that dreaded triangle in the upper GX bar, and couldn't find a way to clear it. I think I had to reboot the GX to clear it, long after the alarm cause itself was cleared.

Then I find an overload alarm gets reported on VRM (along with the email(s)), but doesn't show on the GX. Might be just a spike, and may actually show on the GX, but it clears itself long before I get to see it. No resident triangle..

Can anyone explain how this works?

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M.C. Pretorius commented · Jan 23, 2020 at 12:32 PM

Than you Sir, for your valued interaction.

Let us see if we can get an answer from Victron, or any other expert.

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Guy Stewart (Victron Community Manager) ♦♦ commented · Jan 24, 2020 at 04:19 AM

That triangle appears in the top right of the GX device menu until you enter the Notifications Menu, and tap the space bar, or centre button while the active alarm item is selected (which will be shown as a tick in the interface).

This acknowledges the alarm and removes the triangle.

If the alarm is re-occuring, then it will re-appear again.

7465-how-to-clear-alarm-in-gx-device.mov

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how-to-clear-alarm-in-gx-device.mov (2.9 MiB)

JohnC ♦ Guy Stewart (Victron Community Manager) ♦♦ commented · Jan 24, 2020 at 07:58 AM

Thanks both Guy and Justin for that. It'll help me at least to deal with it next time.

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M.C. Pretorius Guy Stewart (Victron Community Manager) ♦♦ commented · Jan 24, 2020 at 08:02 AM

Good morning Mr. Stewart.

Thank you for your response/comment about my question.

However, it is not about simply "clearing" the alarm notice; I want to clear/erase ALL history of the "messages" on the CCGX.

How should this be done?

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Answer 2 · 2020-01-23T20:19:40Z

Justin Cook answered · Jan 23, 2020 at 08:19 PM

@M.C. Pretorius, if you're just looking to clear the alarm notification: in the CCGX, go to "Device List">"Notifications" and you'll see a list of your alarms. Uncleared alarms will have a very tiny black triangle in the lower right corner of the list; select one of the alarms using the up/down buttons, press the center button, and that alarm will be cleared; you will correspondingly see the tiny black triangle disappear from the right corner of the alarm listing that you just cleared. The flashing alarm triangle in the upper menu bar will also go away.

I'll also add that although this doesn't appear to be able to be cleared through the VRM proper (that I can find), you can clear it by using the Remote Console; in this case, from the Remote Console main display you press "space" to open the menu/pages interface at the bottom, press "menu", press "notifications", select the alarm, and press "space" (the space key=the middle CCGX button).

Clearing the entire alarm history, however, is another matter... I can't help with that, I'm afraid.

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M.C. Pretorius commented · Jan 24, 2020 at 08:06 AM

Good morning Mr. Cook, (Justin)

I sincerely appreciate your response and suggestions on my question.

As you correctly deducted, I want to clear/erase ALL history of "messages" on the CCGX.I could not as yet find out how to do this.

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Answer 3 · 2020-01-23T22:24:12Z

Jack Peters answered · Jan 23, 2020 at 10:24 PM

Is your question about clearing the error on the Color GX or getting the system operational again?

When a unit gets an overload error it will attempt to self-recover a couple of times before remaining off in error. To return the unit to normal operation you need to physically turn the unit off and back on again.

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M.C. Pretorius commented · Jan 24, 2020 at 07:59 AM

Good morning Mr. Peters, (Jack)

Thank you for your response to my question.

The system did indeed recover from the "overload" every time, and is still operational.

However, I want to clear the "history" about ALL "messages", but cannot find an option to do this. The CCGX simply states that it must be "cleared from/on the unit itself."

This is construed to mean the BMV700, or is it the CCGX?

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