After purchasing some rather expensive Victron products for my boat, these from several distributors, I realized (too late!) that direct support from the manufacturer is unavailable. In fact, one of them (I won't name yet) is simply failing to give my question the respect of a simple reply. I'm convinced the distributors are inadequate support providers. Crowd-based support seems shaky and unreliable. As these are Victron's product and applications support structures, I'd suggest this is not a winning strategy for such a highly technical and expensive product line.
I feel as if out on a thin limb: my system needs a few other pieces to complete it, while my experience of standing alone without help grows, and lowers my confidence. Now I'm seeking alternative products, while very concerned about interfacing with different equipment.
I read the posting guidelines and with some disappointment that discussion of whole systems and design problems are discouraged, while this is precisely the kind of help and advice I need! So I am also further prevented from getting answers and system design advice.
Other than here, with single and brief questions whose answers are not directly from Victron, where can I go for help?
