question

tomio avatar image
tomio asked

Cerbo GX and 4G-LTE settings


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I have the Cerbo GX with the optional LTE-4G-Modem. The APN settings in the Modem settings only allows you to type in the APN name, but NOT the username and password.

I purchased an inexpensive prepaid SIM card for 365 days with 20GB of data. But I just can’t get the GX-LTE-4G modem to go online. The SIM card works fine on my iPhone if I type in the complete APN information. So I’m assuming it’s something to do with the APN. The unit detects 3 bars of the Antenna signal and the Carrier service, but the internet continues to be “offline”.

Any reason why it doesn’t let you type in the complete APN settings?


cerbo gx4glte-m
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @tomio,

We have just released a firmware update for the GX device v2.90 - this adds more configuration options to the GX LTE-4G modem including the ability to set a username and password.

Please update your GX device firmware and see if that resolves your issue.

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