I just got myself a second Smartshunt 500A. The problem is it won't connect to my phone. I've repeatedly tried disconnecting the Smartshunt and wait, but it doesn't make any difference. Gone through the entire Victron troubleshooting guide, but there's not much to be done from there: I can't remove it from paired devices because it never pairs in the first place, restarting the phone does not help, GPS positioning is turned on in the phone, I'm as close to the Smartshunt as I can be, the Victron Connect app is up to date – and then finally the fact that my phone can connect to my old Smartshunt. However, it does show up in the devices list in the app. The problem is that it never asks for a PIN code, it just loads for a while and then comes then error message, same thing when trying to reset the PIN code. The only reaction I get is the error LED on the Smartshunt flashing quickly once every time I press connect on my phone.
Any ideas what the reason could be? Is the unit damaged/faulty, or is there anything more to try?