question

bonie-wanda avatar image
bonie-wanda asked

VRM data missing … after 2hr network outage

We had a 2hr network router problem. Other devices were connected but the Venus was not. I rebooted the router and the Venus after.


Data for the duration of the 2hr network problem was lost. Any idea what causes this data loss?

Venus GX - VGX
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

4 Answers
bonie-wanda avatar image
bonie-wanda answered ·
ad981cb4-4e9d-4019-a652-053fa17c4ff7.png 0b4b8dd4-cd0e-412f-b8f7-c949c5158cf0.png


ba411524-378c-45b2-b1db-c6eda87229b1.pngImage Caption




2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

kevgermany avatar image
kevgermany answered ·

It can take a while for the data to upload once the connection is restored.

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Alexandra avatar image
Alexandra answered ·

@Bonie Wanda

It can also be that the venus did not have enough internal memory. If you add a little SD card in it will solve further issues like that.

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Bonie Wanda,

Thanks for reporting. Sorry to say that for this occasion the data is gone.

The expected behaviour is that it is stored on the GX device during an outage and then uploaded once it has re-connected - but in this case it didn't occur.

I would suggest following @Alexandra's suggestion, and inserting either a USB stick or microSD card.

If it keeps occurring after that, please report back again.

If anyone else is experiencing something similar, please report that also.

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.