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bruizer-man avatar image
bruizer-man asked

Battery Sense will not pair

Hello All,

Have the latest app version (v5.5) and will not pair to Battery Sense HQ2039QMWUI with my Samsung Galaxy S9. Will pair through BT phone settings but will not through app. Have followed troubleshooting guide (unpaired, restarted phone) but nothing works.

Please advise

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bruizer-man avatar image bruizer-man commented ·
What's the email address to send a service report?
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2 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi

Do you have location services (GPS) enabled and did you give VictronConnect location permission?

Kind regards,

Thiemo van Engelen


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bruizer-man avatar image bruizer-man commented ·

Turned on Location and it's working!

Why is there no mention of "Enable GPS" in the troubleshooting instructions? WOW.

Thank you.

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Alexandra avatar image Alexandra ♦ bruizer-man commented ·

@bruizer_man

It is in the troubleshooting section step 3and 4 on the Victron Connect manual.

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bruizer-man avatar image bruizer-man Alexandra ♦ commented ·

I wasn't reading enough. My bad. Thank you.

Maybe update the "I don't see my product" page.screenshot-20211126-111539.jpg

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screenshot-20211126-111539.jpg (584.8 KiB)
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Do not pair using the phone settings only use VictronConnect.

Do you see the battery sense in VictronConnect?

Do you get any errors?

Create a service report.

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/troubleshooting.html#UUID-98bc9211-902b-01a0-96b9-1f314c4d63c5

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bruizer-man avatar image bruizer-man commented ·

Battery Sense not being seen by app. "device not found" error.

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klim8skeptic avatar image klim8skeptic ♦ bruizer-man commented ·
Is the blue led blinking, or on?
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bruizer-man avatar image bruizer-man klim8skeptic ♦ commented ·
Blinking


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kevgermany avatar image kevgermany ♦♦ bruizer-man commented ·
Unpair in the phone. If you pair in the phone, it blocks victron connect.
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bruizer-man avatar image bruizer-man kevgermany ♦♦ commented ·
Unpaired many times, rebooted several.
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