question

colins avatar image
colins asked

Victron Connect failing to pair - latest version bug?

Victron Connect V5.47 installed on an Android smartphone and Android tablet: When using Victron Connect to access a new Phoenix Smart 12/2000 - connected first time (using the six zero login). After exiting the App and then trying to re-connect later it fails when the pin is requested (at 85%) with the comment "unable to pair". Re-starting the App, checking all settings (location etc) makes no difference. Re-installing makes no difference. Same problem trying to connect to a SmartSolar MPPT. Exactly the same problem trying to connect via a Samsung (Android) tablet to the same products and we have 2 other customers this week reporting the same issue. Is there a bug in the latest version of Victron Connect or the latest implementation of bluetooth?


VictronConnectBluetoothbug report
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devodave avatar image
devodave answered ·

Try a different phone. Some cheaper Android phones seem to have real problems.

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spanky97 answered ·

all someone has to do is just publish a list of what works and doesn't. I have been trying to pair my apple 14 to the solar charge controller for two days now. old apple worked (10) new phone wil not . it finds the controller but will not pair no matter what number i feed it. Its a fucken charge controller not a bank valt !!!!!!!

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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi @spanky97

Please try to reset the pincode on the SmartSolar using the PUK code procedure: https://ve3.nl/VictronConnect_ResetPIN. Then you should be able to pair using the pin code "000000".

Kind regards,

Thiemo van Engelen

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