When I plug the smart dongle into my phoenix inverter (ve direct 24/800) blue and red lights both blink (slowly). Latest firmware installed on dongle. The dongle works fine on the MPPT charger but if I move it to the inverter it doesn’t connect. Any help would be appreciated. Tx!
Hi @DJH
Can you please make a service report after connecting to the dongle while it is connected to the MPPT and post the service report here in a comment or answer? This will tell us the exact type of the dongle and the firmware versions and this allows to to try and reproduce the issue.
The procedure for the service report is described here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report
Kind regards,
Thiemo van Engelen
VictronConnect_report.logTbank Thiemo. Service report attached.
On a separate issue. Generating reports from the Victron Connect app to Notes on iPhone ( ios14.7.1) it does occasionally gets stuck where Notes becomes unresponsive. Tx! DJH
Hi @DJH
Thank you for the service report. It told us what we wanted to know about the dongle. Unfortunately, we were unable to reproduce the issue here, so the problem might be related to your specific inverter. The slow blinking of both leds indicates that the dongle is not able to communicate with the inverter, but the fact that the leds blink is a sign that it does get power from the VE.Direct port. What could be is that there is something wrong with one of the two communication pins in the middle of the VE.Direct port. One of them could be bent or perhaps has a loose solder joint. Is there anything visually wrong with the VE.Direct port that you can see?
Also, do you perhaps have a VE.Direct USB cable available?
Kind regards,
Thiemo van Engelen
Hi Thiemo,
Thanks for getting back to me. This seems to be the cause of the issue which I’ve been able to solve. Many thanks for your help.
Cheers
DJH
