Color control GX: no connection

Question

question

pycardie asked Oct 1, '19

Color control GX: no connection

So I tried but I cannot connect my CCGX to internet anymore. It was connected for a while: it downloaded the last firmware and even was recognized on my vrm portal but shortly. Now: no connexion. I have put a 3g dongle and it seems to be connected: it says for example: "no new firmware" when I check.

But my application doesn't recognize it.

The firmware was 2.11. I was able to download the new 2.33.

Maybe because of a bad setting.

So I put in copy the captures of the settings.

If you can see something wrong, please, tell me. Thank you.

CCGX Color Control

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Modifications Space

Node Red Space

Answer 1 · 2019-10-01T22:44:35Z

Daniël Boekel (Victron Energy Staff) answered · Oct 01, 2019 at 10:44 PM

What does the 'gsm modem' page look like?

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pycardie commented · Oct 05, 2019 at 03:01 PM

Sorry. I am not around.

I will check when back.

But when I asked to check for a new update, it looked to work since it said no new update or something like that (before, without connexion, it sent an error message).

I am not sure but in my memory there is nothing for GSM modem, even with the dongle plugged: I will verify on Tuesday.

Thank you for your help.

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Answer 2 · 2019-10-01T22:48:55Z

misullivan answered · Oct 01, 2019 at 10:48 PM

#154 DNS Failure would seem to be the issue. Has the internet connection got working DNS?

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Answer 3 · 2019-10-13T15:06:15Z

pycardie answered · Oct 13, 2019 at 03:06 PM

Sorry for the late answer. I was not around then no battery.

Yes, you are right, the dongle did not work for internet. So there was nothing for GSM modem and it explains the message.

But it was the same with a phone as modem in V2.33. if I come back to v2.11, it works.

So I confirm that there is a bug with the 2.33 firmware today.

Now, do you know if I stay in v2.11, am I able to change the settings of my quattro through the VRM portal? I can see the settings but cannot change them...

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Answer 4 · 2020-03-25T18:02:18Z

djgagy answered · Mar 25, 2020 at 06:02 PM

Any update on the #154 error issue?

The problem is still avalable in the 2.52. version.

Does anyone knows how to get version 2.17? I am trying to find it but it is only available to victron professional.

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Rob Fijn commented · Mar 25, 2020 at 06:51 PM

Just curious, when you take out the Ethernet cable from the CCGX and put this is your laptop, do you have internet access ?

I guess we are missing the picture of the IP information.

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djgagy Rob Fijn commented · Mar 26, 2020 at 08:13 AM

I have normal connection and data trasmitting over lan cable when on laptop. When it is connected to CCGX it looks like it is not get ip address so I changed it manually and then back set to automatic but the error is still present. I also connected to my router to check if the router is finding the CCGX but it is not, when I connect a laptop it appears.

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julzb commented · Mar 27, 2020 at 04:35 PM

I am also having this same issue with a ccgx. Hoping someone can help with this.

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djgagy julzb commented · Mar 28, 2020 at 08:57 AM

What version of venus os firmware you have?

Some users reported if they downgraded to 2.11 the connection was back(not in my case).

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julzb djgagy commented · Apr 01, 2020 at 11:30 AM

I currently have the latest version running. Upgraded it via the SD card thinking this would solve the problem. I saw other posts about downgrading. Is there a link to instructions on how to downgrade the firmware version of the ccgx?

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djgagy commented · Mar 28, 2020 at 08:54 AM

Today I tried to connect to ccgx through USB dongle/tethering and result was successful connection to vrm portal.

When connected with LAN cable ccgx is not getting ip address.

I think there is something to do with lan port.

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Rob Fijn djgagy commented · Mar 28, 2020 at 03:22 PM

Hello @djgagy, was this tethering done via the same gateway to the internet?

And what about setting the IP, submask, gateway and DNS manual in the CCGX.. does this work via the wired LAN connection.

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djgagy Rob Fijn commented · Mar 28, 2020 at 03:40 PM

Gateway was different as it was done with android smartphone with usb cable connected directly to ccgx.

At the same time lan cable was connected(just in case) as the lan cable has more priority but either with automatic or manual ip address it is not working.

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Answer 5 · 2021-11-23T10:51:50Z

lucode answered · Nov 23, 2021 at 10:51 AM

Same problem here. For a long time I did assume something in the cabling was wrong, but today I could connect another device to the Ethernet cable that goes into the GX and it did work. I have V2.73 running and can't remember when it did work (on which FW). I tried to unplug WIFI dongle and did restart the GX. The LED's on the Ethernet plug is blinking in orange.

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Answer 6 · 2023-09-12T10:01:07Z

steffenbrand2607 answered · Sep 12, 2023 at 10:01 AM

Hi fellows,

does anybody have a solution for this problem? My CCGX is connected to the internet router via Ethernet cable. Firmware-Version of the CCGX is 2.64.

Thank you very much.

Best Regards,

Steffen

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